|
-
-
I ordered a very hard to find rose from the Rogue Valley Roses website and was very pleased with the healthy plant I received. I'm now a repeat customer. They had a bit of trouble filling my second order, because as they explained, it was in stock when I ordered it, but when they went to pull the plant there was an issue that they were previously unaware of. I understand that roses are by nature, unpredictable. I appreciate that Rogue Valley Roses wouldn't mail me a rose that didn't meet their standards. What I didn't expect was a personal call from the manager, offering me the rose from their own garden collection, so that I wouldn't have to wait until they could propagate more. I was really touched by the generosity and professionalism of this nursery.
|
REPLY
|
that's great! I ordered a very unique rose from them a week ago and still have no confirmation of my order. I even emailed and haven't heard anything. Does it take them a bit to respond and/or confirm an order? I decided to just call to confirm and spoke with a woman on the phone who could not have been nicer. In this day and age I get impatient and expect everyone to be available with rapid response. It's nice to be reminded to slow down and try speaking to a real person for a change! Thanks, Joan
|
REPLY
|
|