I have read many things about Hortico, good and bad. For two years I didn't order from them because of things I had read. However, they have a fantastic selection of roses, that are hard to find anywhere else. So this fall I ordered some roses for pick up, and paid by cheque. My order was delayed, and some roses listed as available, were not. However, my Customer Service rep was great, and I always knew the status of my order. I also knew that some of the roses are sourced, and even though they expect them by a certain date they may not receive them. The end result: I received 19 great roses, they were healthy and in good condition. I was also pleased with the service I received. I think Hortico is a good supplier, they just need to improve their inventory control system.