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RogueValley
most recent 25 MAY 12 HIDE POSTS
 
Initial post 25 MAY 12 by RogueValley
I have an up to date premium membership for my nursery, Rogue Valley Roses, and yet I cannot access Patent information because I encounter the message that I am not a premium member. Can you help me with this problem?

Thank you and thank you for this wonderful directory,

Janet Inada, Owner RVR
Please send response to my personal email: info@roguevalleyroses.com
REPLY
Reply #1 of 1 posted 25 MAY 12 by HMF Admin
Corrected - you have two HMF member accounts and we've updated this one too.
REPLY
most recent 6 NOV 11 HIDE POSTS
 
Initial post 6 NOV 11 by RogueValley
I have auto-sign in ON, but the website still is asking me to log in to access Patent Information. I am a Premium Member. Thanks for your help and for maintaining this great service to our cutomers and to the industry. Janet Inada, Rogue Valley Roses.
REPLY
Reply #1 of 1 posted 6 NOV 11 by HMF Admin
Thanks for the kudos Janet and for your nursery's many years of sponsorship to help ensure HMF's future. The support dept is going to contact you directly about you member account.
REPLY
most recent 6 NOV 11 HIDE POSTS
 
Initial post 6 NOV 11 by RogueValley
On the My HMF account page it says I am a basic member, but I am actually a Premium Member. Please correct this. Thanks, Janet Inada, Rogue Valley Roses
REPLY
Reply #1 of 1 posted 6 NOV 11 by HMF Admin
Hi Janet,

The problem is you now have multiple member accounts on HelpMeFind. We can combine them but we'll need to know which one you want to keep. The support department will contact you directly about this.
REPLY
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