I owe this nursery a good review for the fantastic service and OWN-ROOT roses they sent to me in June 2011. The promptness of delivery was impressive, ordered on Monday, and roses arrived within the same week. That was my first purchase of 5 OWN-ROOT Austin roses, and I was so impressed with the many blooms and health of their band-containers, that I went on to buy 100+ more own-root roses. Looking back, this nursery gave me the best deal since their band-size are almost gallon-size in height (almost 1 foot with many blooms). Rosemary was fantastic in customer service. Among 6 mail-order-rose-nurseries that I buy from (Roses Unlimited, Heirloom, Chamblee's, Burlington, Regan, and HCR), High Country Roses rank the top in customer service & integrity & honesty & accuracy & largest band-size & solid roots. Buy from HCR this year 2020, and Matt has been fantastic in customer service, answering any questions and making changes as I requested.