Ordered from this mail-order-own-root-nursery twice a year & many times since 2011, during spring and also June-sales. Only 2 plants were mislabeled, from the 40+ roses that I bought during their 7 summer sales for 1/2 price. I didn't bother to report, since these two were sold 1/2 price. But for the 40+ roses that I bought full-price during many springs since 2011, all are true & accurate to their labels. Customer service is excellent, and ordering is faster through e-mail during their summer sales. Summer-sale plants are much bigger than full-price spring plants.