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Rogue Valley Roses
Discussion id : 54-060
most recent 10 MAY 11 HIDE POSTS
 
Initial post 10 MAY 11 by Chill out! Roses
These folks are great! I didn't care to order online so called and got excellent customer service. The roses shipped when they said but I only received a partial and the box didn't have a packing list. When I called about it, another customer service rep answered and traced down the problem, gave me the USPS tracking number and researched it, saying that the post office had already received it. It was my post office that erred although the agent didn't point fingers, only said to call back if there was still a problem.

The two boxes of roses came all the way to Alaska without a damaged plant out of the 15 I received. They were packed well enough to win a special award! I could tell that a lot of time went into making sure they didn't shift during shipping. Every one of the roses still looks great, I got my packing list and several free roses. What could be better? Oh, yeah: they have great prices and selection.
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Discussion id : 50-174
most recent 30 NOV 10 HIDE POSTS
 
Initial post 30 NOV 10 by Don H
Rogue Valley offers a great selection or roses. Their plants arrive on schedule, are well packaged and in excellent shape. Service and quality are top notch.

Rogue Valley and Burlington are my nurseries of choice. Pickering is a close runner-up.
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Reply #1 of 1 posted 30 NOV 10 by HMF Admin
Thank you for sharing your experience Don.
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Discussion id : 38-425
most recent 6 AUG 09 HIDE POSTS
 
Initial post 6 AUG 09 by AnneU
Loving English roses and Old roses, I have just discovered on the web Paul Barden's creations, and they are so nice that I would like to find them. Do you know if I can find Paul's roses in Belgium?
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Discussion id : 36-602
most recent 24 MAY 09 HIDE POSTS
 
Initial post 24 MAY 09 by Allison
I ordered for the first time from this nursery this year. I am very impressed with the varieties of roses available, I had an extremely hard time choosing only 4 plants. Unfortunately, one I chose was no longer available. They promptly sent me an e-mail and said I could choose a refund of that plants price, or choose to substitute another. I did choose to substitute another. There is a place for special instructions as you check out, and I wrote "leave on side porch", as I did with all the other orders this year. I wish whoever filled the order had paid a bit more attention, as they only wrote "leave on porch" on the box. I found the box on the front porch 5 days after I received the shipping label notification, and I have no idea how long they were there, though I think unlikely more than a day. But the plants showed some wilt. All but one were very young, and very small, with only soft, succulent growth--that I feared was going to get mangled trying to remove them from the box. There was so much tape--taping them to each other and to the box--tape even on the leaves and on the soft growth!--It took me over 20 minutes to cut the roses free. I am going to leave them in their pots in the shade a few days to rehydrate them before trying to plant out. I hope that future orders don't ship the same way, and I hope if I order earlier, all the plants will be the older, sturdier size that one of them was. I hope they take more care to write special instructions. I will definitely order again from them though, because as long as the roses survive these are minor issues, and they do truly have a great catalogue of rare roses.
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