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Initial post
19 MAY 11 by
anonymous-602156
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I notice that you list Mark of Excellence Roses as a supplier. Please be alerted that this outfit may be guilty of fraud. Gardenwatchdog has only four customers who have commented on M of ER and all four had their checks cashed and received no roses.
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Reply
#1 of 1 posted
19 MAY 11 by
 HMF Admin
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Thank you for bringing this to our attention.
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Initial post
26 SEP 10 by
Aimee W
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I ordered 4 roses July 19 my card was charged July 21. I called the nursery August 19 and was told the order would ship August 23. It never arrived. I called 2 weeks later and couldn't get a straight answer. After 2 emails and 2 phone messages I gave up and called the bank to dispute the charge. I could have been a loyal customer, but this is no way to run a business. My advice is too also avoid this company at all costs
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Initial post
25 AUG 10 by
Dianne's Southwest Idaho Rose Garden
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Ordered 3 roses. It's been over a month, and I haven't received them. They didn't respond to an email inquiry over a week ago, so I've requested a refund on my credit card and have informed them I will file a dispute if the credit is not received in 3 business days. I agree that this company should be avoided.
Update: I didn't ever hear back from this company, and when I filed a dispute concerning the charges on my credit card, I was issued a refund by my credit card after they investigated my complaint.
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Initial post
24 APR 10 by
dwc47
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This nursery took my money and did not send my order. They also do not respond to phone calls or emails. Avoid them at all costs.
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#1 of 1 posted
24 APR 10 by
HMF Admin
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Please provide the order details to the HMF support dept.
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#2 of 1 posted
24 APR 10 by
dwc47
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I do not know how to contact the support department, but here are the details of my order: order/invoice# 1350, transaction ID# 1357008414025035. I ordered a Therese Bugnet rose @ $14.95 and a Dublin Bay rose @ $13.95. Processing fee was $4.95 and shipping charge was $8.29. Total was $42.14. Mark of Excellence Roses has charged my card, not sent my order, and not responded to 2 phone calls and 3 emails. The order date was 3/25/2010.
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