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High Country Roses
Discussion id : 134-489
most recent 14 SEP 22 HIDE POSTS
 
Initial post 14 SEP 22 by Annie G
I recently purchased 10 roses from High Country Roses (Sept. 2022). The roses arrived on time, well packaged and the soil was still moist. However, all of the plants where in terrible shape. The stems were weak, tall and lanky and obviously grown without adequate lighting. The sparse leaves were dull, very soft and a very light chanteuse color, indicating a lack of adequate nutrition. Also a lot of the leaves were very large in proportion to the size of the plants. Don't have a clue what the cause might be. Several plants, in particular the Grande Amore also showed signs of being severely iron deficient. Every leaf having dark colored veins on very chartreuse colored background.
At the same time I also placed orders with several other vendors. The difference in the health of the plants is quite shocking. The High Country roses look like freaks compared to the stocky and healthy plants of their competitors. Don't know if the unhealthy plants are a result of sitting around neglected during the off season, since I placed my order rather late late in the year. However the fact remains that this vendor is selling inferior merchandise. I have grown roses for more than 40 years and learned to tell the difference between a sick and healthy plant. Can't say anything about their customer service, since I have not contacted them yet about this problem. I will give the roses a few more weeks to see how they respond to receiving proper care.
REPLY
Reply #1 of 1 posted 14 SEP 22 by Matt Douglas
Hi Annie - Thanks for your message. I am sorry for your experience. We take a lot of pride in the plants we ship out and will most definitely address any quality issues. Please feel free to contact me directly and I am happy to rectify the situation.
Matt Douglas
800 552 2082
matt@highcountryroses.com
REPLY
Discussion id : 105-399
most recent 7 SEP 17 HIDE POSTS
 
Initial post 7 SEP 17 by StrawChicago Alkaline clay 5a
I owe this nursery a good review for the fantastic service and OWN-ROOT roses they sent to me in June 2011. The promptness of delivery was impressive, ordered on Monday, and roses arrived within the same week. That was my first purchase of 5 OWN-ROOT Austin roses, and I was so impressed with the many blooms and health of their band-containers, that I went on to buy 100+ more own-root roses. Looking back, this nursery gave me the best deal since their band-size are almost gallon-size in height (almost 1 foot with many blooms). Rosemary was fantastic in customer service. Among 6 mail-order-rose-nurseries that I buy from (Roses Unlimited, Heirloom, Chamblee's, Burlington, Regan, and HCR), High Country Roses rank the top in customer service & integrity & honesty & accuracy & largest band-size & solid roots. Buy from HCR this year 2020, and Matt has been fantastic in customer service, answering any questions and making changes as I requested.
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