I have got my first rose from Heirloom rose. Unfortunately, the rose was not successful. (I do not blame Heirloom rose, because I ordered the wrong rose for my place, Pacific Northwest) However, I really appreciate their customer services. I was not knowledgable about growing roses and had to ask so many questions. They responded me soon whenever I asked questions. I will do more researches and will buy another rose which is more suitable for my area from the Heirloom rose again.