They used to be excellent. I don't know what happened. Last Winter I ordered some miniatures to be shipped the first week of May (2004) and no later than the end of May. I only got a partial order. I asked for a refund because the invoice slip said the remainder of my order was on backorder. I called and I emailed and kept copies of every email. I received no response. In September they sent the rest of my order. They were about 1/2" to 3/4 " in height. My bank got me a refund, because I ordered on my bank's Visa. I sent the roses back, wrapped very carefully and never received acknowledgement. Michael's Premiere Roses used to be one of my favorite places.
Now however, I will NEVER order from them again.

On a trip where I traveled around California, I visited the nursery. I can tell you that by what I saw, I would not order from them. Plants on the benches were toppled over. Few were placed under the misters, most were quite dry. Many of the plants had no labels. If I had just read about this, I might be concerned, but I was actually at the nursery and even if they do get some things right some of the time, I still wouldn't want to buy any plants from a nursery that shows such a lack of care for the plants.