|
|
Questions, Answers and Comments by Category
-
-
|
Recently I've noticed that I have to log in, every time I return to the website. This is less user friendly. It was better when the site remembered my login. I've heard similar complaints with friends who also frequently visit helpmefind.com.
I was wondering if this is a temporary inconvenience.
|
REPLY
|
|
We are looking into this and we anticipate installing a correction soon.
Unfortunately, concerted attacks on HMF necessitated some changes while we researched cause and resolution.
|
REPLY
|
|
Even with the changes we instituted you should not need to log in each time. Could you please verify your browser's privacy and security settings to ensure you are not blocking "cookies" or deleting cookies (data) once you have left HMF.
HMF, like most websites, attempts to leave an identification cookie on your computer to facilitate automatic sign in when you return. This identification cookie a unique string of random characters and does NOT include any personal information about you or your computer and it's not shared with anyone - i.e. a tracking cookie pretty much ubiquitous on commercial websites. If this cookie is not saved, then HMF has no way to automatically sign you in.
Please also note, HMF does not have any "third party" cookies so the common browser option to avoid them is safe.
|
REPLY
|
|
I've looked into it a bit further. I very often use HelpMeFind to quickly find roses. When I visit the site directly by typing the URL in the browser, my login is remembered and a cookie is set with max-age of a year.
However, when I go to the site via a Google search result, my cookie is cleared and I'm logged out.
I'm using Chrome vs 139.0.7258.128 on a Windows 10 OS.
I have the same issue on my Android phone.
You could simulate the issue by logging in on HMF. Close the tab. Open a new tab, browse to HMF by typing a URL. You will remain logged in. Close the tab.
Go to Google and type in i.e. helpmefind.com applejack. Click the search result. You will be logged out.
|
REPLY
|
|
Wow... it doesn't get any better than that ! Thank you for taking the time to provide such a detailed and informed explanation.
As expected, this is a result of changes made for HMF security. Obviously, we will need to refine some of our recent changes.
|
REPLY
|
|
